RENTWelllimited WEBSITE PRIVACY POLICY
At RentWell Limited. (“RentWell”), we are committed to maintaining the
accuracy, confidentiality and security of your personal information. We have
developed this website privacy policy to describe our privacy practices and how
we collect, use and disclose the personal information of those individuals who
visit www.RentWell.ca (the "Site") or use the information or services
that we offer through the Site (the "Services").
Please take a minute to read this policy so that you understand how we
treat your personal information. If you are unsure if or how this privacy
policy applies to you, please contact our Privacy Officer, whose contact information is listed below, for more information.
PURPOSE
The purpose of this Privacy Policy is to inform you
about the types of information we gather about you, including information
gathered when you visit the Site, and information we may receive from third
parties or affiliates in addition to that online information, how we may use
that information, whether we disclose that information to anyone, and the
choices you have regarding our use of, and your ability to correct, the
information. RentWell strives to help visitors of the Site protect their
privacy while using our Site.
We collect information on behalf of property owners and managers (“Landlords”) who list or advertise properties on the Site and/or use services offered through the Site to communicate or transact with potential or actual renters and for our own use in connection with our operation of the Site. All information pertaining to the specific properties is passed along to that property’s Property Manager. This Privacy Policy governs our use of such information, but does not govern the use, storage and/or further collection of information that may occur at the property level, which use, storage and further collection will be governed by each property’s privacy policy. If made available to us, we will attempt to provide information indicating the location of the property’s privacy policy. If a privacy policy is not available for a property, we will provide appropriate contact information for the property and/or you should seek such information from the Property Manager.
WHAT IS PERSONAL INFORMATION?
For the purposes of this privacy policy, personal information is any
information about an identifiable individual, other than the person's business
title or business contact information when used or disclosed for the purpose of
business communications.
We collect two types of information: personally identifiable information
and non-personally identifiable information. Personally identifiable
information is information that identifies you or can be used to identify or
contact you (“Personally Identifiable Information”). We also may collect
information that by itself typically cannot be used to identify or contact you,
such as demographic information (e.g. age, profession or gender), user Internet
Protocol (IP) addresses, browser types, domain names, internet service
providers, referring/exit pages, date/time stamp, operating system, clickstream
data, information about you such as how you use of the Site and your
communication preferences, and other anonymous statistical data involving the
use of our Site (“Non-Personally Identifiable Information”).
WHAT PERSONAL INFORMATION DO WE COLLECT?
You may visit the Site and access certain Services without telling us
who you are or revealing any information about yourself, including your e-mail
address. Our web server, however, may collect information related to your visit
to the Site or the Services, including the IP address and domain used to access
the Site or the Services, the type and version of your browser, the website you
came from to access the Site or the Services, the page you entered and exited
at, any pages that are viewed by that IP address and what country you are from.
We use this information to monitor the Site's and Services' performance (such
as number of visits, average time spent per page, number of page views) and for
our business purposes such as working to continually upgrade the Site and
Services.
We may collect personal information from you, such as your name, e-mail
address, postal address, phone number, and credit card number, when you access
some Services, including creating a user account, listing a property online,
saving your preferences online, signing up for e-mail alerts, or contacting us
with a question or concern. We maintain a record of your preferences and the
Services you use and may combine this information with information about you
that we acquire from our marketing partners, from unrelated third parties, and
possibly from our other brands.
You may choose not to provide
your Personally Identifiable Information by not entering it on the Site;
however, you will not be able to use certain services and features if those
services and features require Personally Identifiable Information in order to
function.
In addition to the specific purposes that we may advise you of at or
before the time that we collect your personal information, we may also collect
personal information from you so that we may:
·
enable you to access or otherwise use
the Services;
·
learn more about your preferences;
·
establish, maintain, enhance, and
manage your experience;
·
analyze trends and statistics;
·
review and improve the Services that
we provide to you;
·
communicate with you and send you
information by e-mail, postal mail, telephone, text message, or other means
about our Services, unless you have directed us not to contact you with
promotional communications;
·
address problems with and improve our
site design, and Services;
·
protect against error, fraud, theft
and damage to our goods and property; and
·
comply with applicable law or
regulatory requirements.
We may also use your contact information to provide you with
notifications regarding the Site or Services, such as any future amendments to
this policy, and may disclose such information in response to a law enforcement
agency or other public agency's lawful request or if we feel that such
disclosure may prevent the instigation of a crime, facilitate an investigation related
to public safety or protect the safety of a user using the Site or Services,
protect the security or integrity of the Site and Services, or enable us to
take precautions against liability.
Your personal information may be shared with our employees, contractors,
consultants, affiliates and other parties who require such information to
assist us with establishing, maintaining and managing our relationship with you
or developing, operating and maintaining the Site and Services. Examples of
third parties with whom we may share your personal information include our
service providers who manage our customer information and perform services on
our behalf, and other companies that we may collaborate with to offer or
provide products, services, or promotions to our customers. In addition, your
personal information may be disclosed or transferred to another party in the
event of a change in ownership of, or a grant of a security interest in, all or
a part of RentWell.
Further, your personal information may be disclosed:
·
as permitted or required by
applicable law or regulatory requirements (for example, in response to a court
order or a subpoena);
·
to protect the rights and property of
RentWell;
·
during emergency situations or where
necessary to protect the safety of a person or group of persons;
·
where the personal information is
publicly available; or
·
with your consent.
You acknowledge and agree that access to and use of this Site and the
Services is provided via the Internet and that your information, including personal
information, may be transferred across national borders and stored or processed
in any country in the world. We may collect, use or disclose your personal
information without your knowledge or consent where we are permitted or
required by applicable law or regulatory requirements to do so.
In addition, our third party service providers may provide certain
information technology and data processing services to us from time to time so
that we may operate our business, and as result, your personal information may
be collected, used, processed, stored or disclosed in the United States of
America.
WE MAY SEND YOU E-MAIL.
From time to time we may e-mail important information to you regarding
the Site or the Services, including for example, changes to our service
offerings, e-mails advising you that your listing may be expiring shortly, and
e-mails containing your forgotten password.
In addition, where you request information from us, we may use the
e-mail address that you provide to send you information about offers on
products and services that we believe may be of interest to you. If you do not
wish to receive such e-mails, you may opt out of receiving same by simply
telling us when you give us your personal information or register with us. If
you later change your mind, you may advise us at any time to indicate that you
now wish to, or no longer wish to, receive these messages.
If you have asked us to put you on an e-mail mailing list to provide you
with certain information on a regular basis, you may ask us to remove you from
the list at any time (using the unsubscribe instructions provided with each
e-mail and on the Site or Service where you signed up).
E-MAIL SURVEILLANCE AND RETENTION
You may e-mail other users directly through the e-mail service available
on the Site. For the purpose of protecting our users from spam and offensive
e-mails, our e-mail delivery system may automatically alert us to any instance
in which a user sends: (i) what we deem to be an unwarranted or otherwise
inordinate amounts of e-mails; and (ii) an e-mail containing profanity. You
hereby consent that our e-mail delivery system may monitor all e-mails
exchanged between users on the Site for the foregoing purpose. You acknowledge
and agree that we have the right, but not the obligation, to review all such
e-mails, and to decide whether to block their delivery to their intended
recipient.
We may keep all copies of any e-mails sent through the Site in
accordance with our record retention policy, but in any event, no longer as is
reasonably required for us to comply with all applicable laws.
HOW DO WE USE COOKIES?
When you visit the Site or Services, we may place a "cookie"
on the hard drive of your computer to track your visit. A cookie is a small
data file that is transferred to your hard drive through your web browser that
can only be read by the website that placed the cookie on your hard drive. The
cookie acts as an identification card and allows the Site to identify you and
to record your passwords and preferences. The cookie allows us to track your
visit to the Site or Services so that we can better understand your use of the
Site and Services so that we can customize and tailor it to better meet your
needs. For example, our cookies help us to learn about the usage of the Site and
Services by helping us to track how many visitors we have, how often they visit
various sections of the Site and Services, and their geographic location.
Please note: Cookies cannot harm your
computer and do not contain any personal or private information.
Most web browsers are set to accept cookies. However, on most web
browsers you may change this setting to have your web browser either: (1)
notify you prior to a website placing a cookie on your hard drive so that you
can decide whether or not to accept the cookie; or (2) automatically prevent
the placing of a cookie on your hard drive. It should be noted that if cookies
are not accepted, you will not be able to access a few web pages found on the
Site.
HOW DO WE USE PIXEL TAGS?
"Pixel tags" are tiny graphic images placed on certain pages
of our Site but not on your computer. When you access these pages, pixel tags
generate a generic notice of that visit.
We may use pixel tags help us measure the effectiveness of the Site and
our advertising and assess our customers' online choices. We typically work
with third-party service providers that help us track, collect, analyze and
otherwise use this information.
There may be times when we may combine the information we collect
through pixel tags with cookies and other information we have collected from
you. This information may be used to improve the Site, to personalize your
online experience, to tailor our communications with you, to determine the
effectiveness of our advertising, and for other internal business purposes.
YOUR CONSENT IS IMPORTANT TO US
By using the Site or Services, you are consenting to the collection, use
and disclosure of your personal information as explained in this privacy
policy.
If you later change your mind, you may advise us at any time to indicate
your privacy preferences and to specify how we may collect, use or disclose
your personal information.
In addition, you may change or withdraw your consent at any time,
subject to legal or contractual restrictions and reasonable notice, by
contacting our Privacy Officer using the contact information set out below. In some
circumstances, a change in or withdrawal of consent may severely limit our
ability to provide products or services to you. All communications with respect
to such withdrawal or variation of consent should be in writing and addressed
to our Privacy Officer.
HOW IS YOUR PERSONAL INFORMATION PROTECTED?
When you enter your personal information on the Site when making an
applicable payment to us, we use Secure Sockets Layer (SSL) technology to
protect your information as it is transmitted to us. While we have in place
this, along with other physical, contractual, electronic and managerial
safeguards to seek to protect the security and privacy of your personal
information that are appropriate to the sensitivity of the personal information
in question, please be aware that: (i) no security measures are perfect or
impenetrable; and (ii) no data transmission over the Internet can be guaranteed
to be 100% secure. As a result, while this Site and the Services strive to
protect your personal information, we cannot warrant the confidentiality or
security of any information you transmit to us, and you do so at your own risk.
The security of your personal information is important to us, please
advise our Privacy Officer immediately of any incident involving the loss of or unauthorized
access to or disclosure of personal information that is in our custody or
control.
PHISHING
Phishing is the practice of tricking someone into giving confidential
information. Examples include falsely claiming to be a legitimate company when
sending an e-mail to a user, to get the user to send private information that
will be used for identity theft and fraud.
We will never ask you to send any personal details via e-mail. If we
require such details, for security reasons we will ask you to contact us by
phone. Should you receive an e-mail claiming to be from RentWell.ca requesting
this kind of information, please do not respond but let us know.
Always be cautious about the information you provide or store online.
SPECIAL NOTES ABOUT CHILDREN
Consistent with our obligations under various child privacy protection
laws, we do not knowingly collect, use, disclose or store personal information
of children under eighteen (18) years of age. Our Site is intended for a
general audience and is not targeted to or intended for use by children.
If we receive actual knowledge that a person is under the age of
eighteen (18) and has registered without the permission of his or her parent or
guardian to use the Site, we will remove from our files all personally
identifiable registration information about that individual.
SHARING OF
INFORMATION COLLECTED
Except as set forth in this Privacy
Policy or as specifically agreed to by you, we will not disclose any
information we gather from you on our Site. We may share your personal
information with the Property Managers that list apartments on the Site. We also
may share your personal information with our third-party service providers
(including payment processors and screening companies) or with other select
third parties who offer goods or services we think may be of interest to you.
From time to time, we may partner with other organizations or companies to
provide co-sponsored or co-branded promotions, services or events and may share
your personal information with our co-sponsor. We also may provide your
personal information to service providers or contractors to perform functions
on our behalf, such as, but not limited to, companies or individuals hired to:
communicate news, deliver RentWell’s promotional materials via e-mail and
direct mail, to develop, enhance, market or provide any of RentWell’s products,
to process credit card payments and to assist RentWell with sending
communications and performing other marketing and support functions. These
third parties may use technologies to measure the effectiveness of ads and
emails and use information about your visits to our Site so that we may provide
you with a better experience on our Site. RentWell also may use third-party
social media platforms, including third-party social media websites, to
communicate with you.
We also may share with third parties,
including, without limitation, our corporate partners, aggregated demographic
and statistical information that is not personally identifiable (including, for
example, the number of users who searched for certain types of housing, the
daily number of unique visitors to the Site, how many users clicked on a
particular advertisement and how many users were using a certain internet
service provider).
RentWell also may disclose an
individual’s personal information:
to a person who in the reasonable
judgment of RentWell is seeking the information as an agent of the individual;
in situations where sharing or
disclosing your information is required in order to offer you products or
services you desire;
to a third party or parties, where
disclosure is required or permitted by law, a judicial proceeding, a criminal
investigation, a court order, or legal process;
if, in the reasonable judgment of
RentWell, it is necessary to enforce compliance with our internal policies or
the Terms of Use, to prevent illegal activity or suspected fraud, or to protect
our Site, customers, or others; and
to any other entity that acquires all
or a portion of our organization by merger, reorganization, operation of law,
or a sale of some or all of RentWell’s assets.
RentWell may be required to use or
disclose your information in connection with a legal action or other
proceeding, including without limitation, in response to a court order or a
summons. We also may disclose such information in response to a law enforcement
agency’s request.
HOW WE STORE YOUR INFORMATION
RentWell is committed to protecting the security of any personal information you provide to us. We maintain commercially reasonable safeguards to maintain the security and privacy of personal information that you provide to us. In spite of these protections, RentWell cannot guarantee the security of any data submitted over the Internet. After your information reaches RentWell, however, it is stored on servers (or in the case of information received from you in person, in writing or over the phone, in physical storage areas) protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorized third parties. We may store and process your personal information in the United States or Canada or any other country in which we or our agents maintain facilities. By using the Site, you consent to the transfer of your information among these facilities, including those located outside your home country.
WHAT ABOUT THIRD PARTY ADVERTISEMENTS OR LINKS TO
OTHER WEBSITES?
You should also be aware that companies that link to our Site or may be
found from links from our Site may use their own cookies. This Policy does not
cover how these companies use their cookies.
Our Site and Services may contain links to other websites that may be
subject to less stringent privacy standards. We cannot assume any
responsibility for the privacy practices, policies or actions of the third
parties that operate these websites. RentWell is not responsible for how such
third parties collect, use or disclose your personal information. You should
review the privacy policies of these websites before providing them with
personal information.
UPDATING YOUR PERSONAL INFORMATION
It is important that the information contained in our records is both
accurate and current. If your personal information happens to change during our
relationship, please keep us informed of such changes.
In some circumstances we may not agree with your request to change your
personal information and will instead append an alternative text to the record
in question.
ACCESS TO YOUR PERSONAL INFORMATION
You can ask to see the personal information that we hold about you. If
you want to review, verify or correct your personal information, please contact
our Privacy Officer using the contact information set out below. Please note that any
such communication must be in writing.
When requesting access to your personal information, please note that we
may request specific information from you to enable us to confirm your identity
and right to access, as well as to search for and provide you with the personal
information that we hold about you. We may charge you a fee to access your
personal information; however, we will advise you of any fee in advance.
Your right to access the personal information that we hold about you is
not absolute. There are instances where applicable law or regulatory
requirements allow or require us to refuse to provide some or all of the
personal information that we hold about you. In addition, the personal
information may have been destroyed, erased or made anonymous in accordance
with our record retention obligations and practices.
INQUIRIES OR CONCERNS?
For questions about our privacy policy, to make choices about receiving
promotional communications, or to update your personal information, you can
contact us by e-mail, telephone, fax or postal mail at:
Privacy Officer
RentWell Limited.
138 Patterson Hill SW
Calgary AB, T3H3J3
E-mail: info@RentWell.ca
Phone: 1-403 764 4949
APPLICATION AND INTERPRETATION OF THIS PRIVACY POLICY
It is our policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and/or an individual's right to privacy are different from one jurisdiction to another. This privacy policy has a limited scope and application. Consequently, the rights and obligations contained in this privacy policy may not be available to all individuals or in all jurisdictions.
Any interpretation associated with this privacy policy will be made by
our Privacy Officer. This privacy policy includes examples but is not intended to be
restricted in its application to such examples, therefore where the word
'including' is used, it shall mean 'including without limitation'.
This privacy policy does not create or confer upon any individual any rights
or impose upon RentWell any rights or obligations outside of, or in addition
to, any rights or obligations imposed by applicable laws. Should there be, in a
specific case, any inconsistency between this privacy policy and such laws,
this privacy policy shall be interpreted, in respect of that case, to give
effect to, and comply with, such laws.
From time to time, we may make changes to this privacy policy to reflect changes in our legal or regulatory obligations or in the way we deal with your personal information. We will post any revised version of this privacy policy on the Site and encourage you to refer to it on a regular basis. This privacy policy was last updated Jul 10, 2018.
INTERPRETATION OF THIS PRIVACY POLICY
Any interpretation associated with this privacy policy will be made by
our Privacy Officer. This privacy policy includes examples but is not intended to be
restricted in its application to such examples; therefore, where the word
"including" is used, it shall mean "including without
limitation".
This policy is made under the Personal
Information Protection and Electronic Documents Act. It is a complex Act and
provides some additional exceptions to the privacy principles that are too
detailed to set out here. There are some rare exceptions to the commitments set
out above.
For more general inquiries, the
Information and Privacy Commissioner of Canada oversees the administration of
the privacy legislation in the private sector. The Commissioner also acts as a
kind of ombudsman for privacy disputes. The Information and Privacy
Commissioner can be reached at:
Address:
Office of the Privacy Commissioner of Canada
30
Victoria Street
Gatineau,
Québec
K1A
1H3
Telephone
Toll-free:
1-800-282-1376
Phone:
(819) 994-5444
Fax:
(819) 994-5424
TTY:
(819) 994-6591
Website: www.priv.gc.ca/en/