At RentWell Limited. (“RentWell”), we are committed to maintaining the accuracy, confidentiality and security of your personal information. We have developed this website privacy policy to describe our privacy practices and how we collect, use and disclose the personal information of those individuals who visit (the "Site") or use the information or services that we offer through the Site (the "Services").

Please take a minute to read this policy so that you understand how we treat your personal information. If you are unsure if or how this privacy policy applies to you, please contact our Privacy Officer, whose contact information is listed below, for more information.


The purpose of this Privacy Policy is to inform you about the types of information we gather about you, including information gathered when you visit the Site, and information we may receive from third parties or affiliates in addition to that online information, how we may use that information, whether we disclose that information to anyone, and the choices you have regarding our use of, and your ability to correct, the information. RentWell strives to help visitors of the Site protect their privacy while using our Site.

We collect information on behalf of property owners and managers (“Landlords”) who list or advertise properties on the Site and/or use services offered through the Site to communicate or transact with potential or actual renters and for our own use in connection with our operation of the Site. All information pertaining to the specific properties is passed along to that property’s Property Manager. This Privacy Policy governs our use of such information, but does not govern the use, storage and/or further collection of information that may occur at the property level, which use, storage and further collection will be governed by each property’s privacy policy. If made available to us, we will attempt to provide information indicating the location of the property’s privacy policy. If a privacy policy is not available for a property, we will provide appropriate contact information for the property and/or you should seek such information from the Property Manager.


For the purposes of this privacy policy, personal information is any information about an identifiable individual, other than the person's business title or business contact information when used or disclosed for the purpose of business communications.

We collect two types of information: personally identifiable information and non-personally identifiable information. Personally identifiable information is information that identifies you or can be used to identify or contact you (“Personally Identifiable Information”). We also may collect information that by itself typically cannot be used to identify or contact you, such as demographic information (e.g. age, profession or gender), user Internet Protocol (IP) addresses, browser types, domain names, internet service providers, referring/exit pages, date/time stamp, operating system, clickstream data, information about you such as how you use of the Site and your communication preferences, and other anonymous statistical data involving the use of our Site (“Non-Personally Identifiable Information”).


You may visit the Site and access certain Services without telling us who you are or revealing any information about yourself, including your e-mail address. Our web server, however, may collect information related to your visit to the Site or the Services, including the IP address and domain used to access the Site or the Services, the type and version of your browser, the website you came from to access the Site or the Services, the page you entered and exited at, any pages that are viewed by that IP address and what country you are from. We use this information to monitor the Site's and Services' performance (such as number of visits, average time spent per page, number of page views) and for our business purposes such as working to continually upgrade the Site and Services.

We may collect personal information from you, such as your name, e-mail address, postal address, phone number, and credit card number, when you access some Services, including creating a user account, listing a property online, saving your preferences online, signing up for e-mail alerts, or contacting us with a question or concern. We maintain a record of your preferences and the Services you use and may combine this information with information about you that we acquire from our marketing partners, from unrelated third parties, and possibly from our other brands.

You may choose not to provide your Personally Identifiable Information by not entering it on the Site; however, you will not be able to use certain services and features if those services and features require Personally Identifiable Information in order to function.


In addition to the specific purposes that we may advise you of at or before the time that we collect your personal information, we may also collect personal information from you so that we may:

·         enable you to access or otherwise use the Services;

·         learn more about your preferences;

·         establish, maintain, enhance, and manage your experience;

·         analyze trends and statistics;

·         review and improve the Services that we provide to you;

·         communicate with you and send you information by e-mail, postal mail, telephone, text message, or other means about our Services, unless you have directed us not to contact you with promotional communications;

·         address problems with and improve our site design, and Services;

·         protect against error, fraud, theft and damage to our goods and property; and

·         comply with applicable law or regulatory requirements.

We may also use your contact information to provide you with notifications regarding the Site or Services, such as any future amendments to this policy, and may disclose such information in response to a law enforcement agency or other public agency's lawful request or if we feel that such disclosure may prevent the instigation of a crime, facilitate an investigation related to public safety or protect the safety of a user using the Site or Services, protect the security or integrity of the Site and Services, or enable us to take precautions against liability.

Your personal information may be shared with our employees, contractors, consultants, affiliates and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you or developing, operating and maintaining the Site and Services. Examples of third parties with whom we may share your personal information include our service providers who manage our customer information and perform services on our behalf, and other companies that we may collaborate with to offer or provide products, services, or promotions to our customers. In addition, your personal information may be disclosed or transferred to another party in the event of a change in ownership of, or a grant of a security interest in, all or a part of RentWell.

Further, your personal information may be disclosed:

·         as permitted or required by applicable law or regulatory requirements (for example, in response to a court order or a subpoena);

·         to protect the rights and property of RentWell;

·         during emergency situations or where necessary to protect the safety of a person or group of persons;

·         where the personal information is publicly available; or

·         with your consent.

You acknowledge and agree that access to and use of this Site and the Services is provided via the Internet and that your information, including personal information, may be transferred across national borders and stored or processed in any country in the world. We may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

In addition, our third party service providers may provide certain information technology and data processing services to us from time to time so that we may operate our business, and as result, your personal information may be collected, used, processed, stored or disclosed in the United States of America.


From time to time we may e-mail important information to you regarding the Site or the Services, including for example, changes to our service offerings, e-mails advising you that your listing may be expiring shortly, and e-mails containing your forgotten password.

In addition, where you request information from us, we may use the e-mail address that you provide to send you information about offers on products and services that we believe may be of interest to you. If you do not wish to receive such e-mails, you may opt out of receiving same by simply telling us when you give us your personal information or register with us. If you later change your mind, you may advise us at any time to indicate that you now wish to, or no longer wish to, receive these messages.

If you have asked us to put you on an e-mail mailing list to provide you with certain information on a regular basis, you may ask us to remove you from the list at any time (using the unsubscribe instructions provided with each e-mail and on the Site or Service where you signed up).


You may e-mail other users directly through the e-mail service available on the Site. For the purpose of protecting our users from spam and offensive e-mails, our e-mail delivery system may automatically alert us to any instance in which a user sends: (i) what we deem to be an unwarranted or otherwise inordinate amounts of e-mails; and (ii) an e-mail containing profanity. You hereby consent that our e-mail delivery system may monitor all e-mails exchanged between users on the Site for the foregoing purpose. You acknowledge and agree that we have the right, but not the obligation, to review all such e-mails, and to decide whether to block their delivery to their intended recipient.

We may keep all copies of any e-mails sent through the Site in accordance with our record retention policy, but in any event, no longer as is reasonably required for us to comply with all applicable laws.


When you visit the Site or Services, we may place a "cookie" on the hard drive of your computer to track your visit. A cookie is a small data file that is transferred to your hard drive through your web browser that can only be read by the website that placed the cookie on your hard drive. The cookie acts as an identification card and allows the Site to identify you and to record your passwords and preferences. The cookie allows us to track your visit to the Site or Services so that we can better understand your use of the Site and Services so that we can customize and tailor it to better meet your needs. For example, our cookies help us to learn about the usage of the Site and Services by helping us to track how many visitors we have, how often they visit various sections of the Site and Services, and their geographic location.

Please note: Cookies cannot harm your computer and do not contain any personal or private information.

Most web browsers are set to accept cookies. However, on most web browsers you may change this setting to have your web browser either: (1) notify you prior to a website placing a cookie on your hard drive so that you can decide whether or not to accept the cookie; or (2) automatically prevent the placing of a cookie on your hard drive. It should be noted that if cookies are not accepted, you will not be able to access a few web pages found on the Site.


"Pixel tags" are tiny graphic images placed on certain pages of our Site but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit.

We may use pixel tags help us measure the effectiveness of the Site and our advertising and assess our customers' online choices. We typically work with third-party service providers that help us track, collect, analyze and otherwise use this information.

There may be times when we may combine the information we collect through pixel tags with cookies and other information we have collected from you. This information may be used to improve the Site, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes.


By using the Site or Services, you are consenting to the collection, use and disclosure of your personal information as explained in this privacy policy.

If you later change your mind, you may advise us at any time to indicate your privacy preferences and to specify how we may collect, use or disclose your personal information.

In addition, you may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer using the contact information set out below. In some circumstances, a change in or withdrawal of consent may severely limit our ability to provide products or services to you. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer.


When you enter your personal information on the Site when making an applicable payment to us, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. While we have in place this, along with other physical, contractual, electronic and managerial safeguards to seek to protect the security and privacy of your personal information that are appropriate to the sensitivity of the personal information in question, please be aware that: (i) no security measures are perfect or impenetrable; and (ii) no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while this Site and the Services strive to protect your personal information, we cannot warrant the confidentiality or security of any information you transmit to us, and you do so at your own risk.

The security of your personal information is important to us, please advise our Privacy Officer immediately of any incident involving the loss of or unauthorized access to or disclosure of personal information that is in our custody or control.


Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, to get the user to send private information that will be used for identity theft and fraud.

We will never ask you to send any personal details via e-mail. If we require such details, for security reasons we will ask you to contact us by phone. Should you receive an e-mail claiming to be from requesting this kind of information, please do not respond but let us know.

Always be cautious about the information you provide or store online.


Consistent with our obligations under various child privacy protection laws, we do not knowingly collect, use, disclose or store personal information of children under eighteen (18) years of age. Our Site is intended for a general audience and is not targeted to or intended for use by children.

If we receive actual knowledge that a person is under the age of eighteen (18) and has registered without the permission of his or her parent or guardian to use the Site, we will remove from our files all personally identifiable registration information about that individual.


Except as set forth in this Privacy Policy or as specifically agreed to by you, we will not disclose any information we gather from you on our Site. We may share your personal information with the Property Managers that list apartments on the Site. We also may share your personal information with our third-party service providers (including payment processors and screening companies) or with other select third parties who offer goods or services we think may be of interest to you. From time to time, we may partner with other organizations or companies to provide co-sponsored or co-branded promotions, services or events and may share your personal information with our co-sponsor. We also may provide your personal information to service providers or contractors to perform functions on our behalf, such as, but not limited to, companies or individuals hired to: communicate news, deliver RentWell’s promotional materials via e-mail and direct mail, to develop, enhance, market or provide any of RentWell’s products, to process credit card payments and to assist RentWell with sending communications and performing other marketing and support functions. These third parties may use technologies to measure the effectiveness of ads and emails and use information about your visits to our Site so that we may provide you with a better experience on our Site. RentWell also may use third-party social media platforms, including third-party social media websites, to communicate with you.

We also may share with third parties, including, without limitation, our corporate partners, aggregated demographic and statistical information that is not personally identifiable (including, for example, the number of users who searched for certain types of housing, the daily number of unique visitors to the Site, how many users clicked on a particular advertisement and how many users were using a certain internet service provider).

RentWell also may disclose an individual’s personal information:

to a person who in the reasonable judgment of RentWell is seeking the information as an agent of the individual;

in situations where sharing or disclosing your information is required in order to offer you products or services you desire;

to a third party or parties, where disclosure is required or permitted by law, a judicial proceeding, a criminal investigation, a court order, or legal process;

if, in the reasonable judgment of RentWell, it is necessary to enforce compliance with our internal policies or the Terms of Use, to prevent illegal activity or suspected fraud, or to protect our Site, customers, or others; and

to any other entity that acquires all or a portion of our organization by merger, reorganization, operation of law, or a sale of some or all of RentWell’s assets.

RentWell may be required to use or disclose your information in connection with a legal action or other proceeding, including without limitation, in response to a court order or a summons. We also may disclose such information in response to a law enforcement agency’s request.

 Through the Site, RentWell may make available areas that allow for user interaction, including blogs, forums, bulletin board services, chat areas, or other message and communications features. Some of these forums may require registration. Please remember that any information that is disclosed in these areas becomes public information, and you should exercise caution when deciding to disclose your personal information.


RentWell is committed to protecting the security of any personal information you provide to us. We maintain commercially reasonable safeguards to maintain the security and privacy of personal information that you provide to us. In spite of these protections, RentWell cannot guarantee the security of any data submitted over the Internet. After your information reaches RentWell, however, it is stored on servers (or in the case of information received from you in person, in writing or over the phone, in physical storage areas) protected by procedures and technology designed to block reasonably foreseeable intrusions by unauthorized third parties. We may store and process your personal information in the United States or Canada or any other country in which we or our agents maintain facilities. By using the Site, you consent to the transfer of your information among these facilities, including those located outside your home country.


You should also be aware that companies that link to our Site or may be found from links from our Site may use their own cookies. This Policy does not cover how these companies use their cookies.

Our Site and Services may contain links to other websites that may be subject to less stringent privacy standards. We cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate these websites. RentWell is not responsible for how such third parties collect, use or disclose your personal information. You should review the privacy policies of these websites before providing them with personal information.


It is important that the information contained in our records is both accurate and current. If your personal information happens to change during our relationship, please keep us informed of such changes.

In some circumstances we may not agree with your request to change your personal information and will instead append an alternative text to the record in question.


You can ask to see the personal information that we hold about you. If you want to review, verify or correct your personal information, please contact our Privacy Officer using the contact information set out below. Please note that any such communication must be in writing.

When requesting access to your personal information, please note that we may request specific information from you to enable us to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. We may charge you a fee to access your personal information; however, we will advise you of any fee in advance.

Your right to access the personal information that we hold about you is not absolute. There are instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices.


For questions about our privacy policy, to make choices about receiving promotional communications, or to update your personal information, you can contact us by e-mail, telephone, fax or postal mail at:

Privacy Officer
RentWell Limited.
138 Patterson Hill SW
Calgary AB, T3H3J3
Phone: 1-403 764 4949


It is our policy to comply with the privacy legislation within each jurisdiction in which we operate. Sometimes the privacy legislation and/or an individual's right to privacy are different from one jurisdiction to another. This privacy policy has a limited scope and application. Consequently, the rights and obligations contained in this privacy policy may not be available to all individuals or in all jurisdictions.

Any interpretation associated with this privacy policy will be made by our Privacy Officer. This privacy policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word 'including' is used, it shall mean 'including without limitation'.

This privacy policy does not create or confer upon any individual any rights or impose upon RentWell any rights or obligations outside of, or in addition to, any rights or obligations imposed by applicable laws. Should there be, in a specific case, any inconsistency between this privacy policy and such laws, this privacy policy shall be interpreted, in respect of that case, to give effect to, and comply with, such laws.


From time to time, we may make changes to this privacy policy to reflect changes in our legal or regulatory obligations or in the way we deal with your personal information. We will post any revised version of this privacy policy on the Site and encourage you to refer to it on a regular basis. This privacy policy was last updated Jul 10, 2018.


Any interpretation associated with this privacy policy will be made by our Privacy Officer. This privacy policy includes examples but is not intended to be restricted in its application to such examples; therefore, where the word "including" is used, it shall mean "including without limitation".

This policy is made under the Personal Information Protection and Electronic Documents Act. It is a complex Act and provides some additional exceptions to the privacy principles that are too detailed to set out here. There are some rare exceptions to the commitments set out above.

For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of the privacy legislation in the private sector. The Commissioner also acts as a kind of ombudsman for privacy disputes. The Information and Privacy Commissioner can be reached at:


Address: Office of the Privacy Commissioner of Canada

30 Victoria Street

Gatineau, Québec

K1A 1H3



Toll-free: 1-800-282-1376

Phone: (819) 994-5444

Fax: (819) 994-5424

TTY: (819) 994-6591